Shipping policy
Order Processing Time
All orders are processed within 1–3 business days (excluding weekends and holidays). Once your order is shipped, you will receive a confirmation email with tracking information.
Shipping Rates & Delivery Time
Shipping fees and delivery times are calculated at checkout based on your location.
Estimated delivery times:
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Domestic shipping: 2–5 business days
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International shipping: 7–14 business days
Please note that delivery times may vary due to factors beyond our control, such as customs delays or carrier issues.
Free Shipping
We may offer free shipping promotions from time to time. Eligibility and conditions will be clearly stated at checkout.
Order Tracking
Once your order has been shipped, a tracking number will be provided via email. You can use this number to track your package.
Customs, Duties & Taxes
For international orders, customers are responsible for any customs duties, taxes, or import fees that may apply. These charges are not included in the shipping cost.
Shipping Restrictions
We currently do not ship to certain regions due to legal or logistical restrictions. Orders placed to these locations may be canceled.
Incorrect Address
Please ensure that your shipping address is correct at checkout. We are not responsible for orders shipped to incorrect or incomplete addresses provided by the customer.
Lost or Damaged Packages
If your package is lost or arrives damaged, please contact us within 7 days of delivery. We will assist you in resolving the issue as quickly as possible.