退款政策

At BCgift, we carefully select products from Canada and around the world and want every order to arrive as expected.

Unless otherwise stated on the applicable product page, purchases are generally final sale for change-of-mind, personal-preference, or other non-defect-related reasons.

Incorrect, Missing or Damaged Items

If you receive an incorrect item, an item is missing from your order, or your order arrives with visible damage, please contact us within 7 days of delivery at service@bcgift.ca.

Please include your order number, a brief description of the issue and, where appropriate, photos showing the problem.

Once the issue has been verified, we may provide a replacement, refund, store credit, or another appropriate resolution.

Other Eligible Refund or Replacement Requests

For other issues that may be eligible under BCgift's refund or replacement policy, please contact us within 14 days of delivery.

Requests are reviewed on a case-by-case basis. Submitting a request does not guarantee a refund, return, exchange or replacement.

Product-Specific Return Conditions

Certain products or product categories may have specific return, refund or exchange conditions stated on the applicable product page. Where product-specific conditions apply, those conditions form part of our return and refund policy.

Food, personal-care, hygiene, customized and other designated products may have additional return restrictions.

Alcohol Products

Alcohol products may be sold or fulfilled by an applicable licensed seller and may be subject to that seller's return and refund policies, applicable liquor regulations and other legal requirements.

Where applicable, BCgift will assist customers in communicating with the relevant seller regarding an order issue.

Approved Returns

Please contact us before returning any product.

If a return is approved, we will provide return instructions and, where applicable, a prepaid return shipping label.

Returned products must meet any applicable return conditions communicated when the return is approved.

Once an approved return is received, please allow time for inspection and processing. Approved refunds will generally be issued to the original payment method. Additional processing time by your bank or payment provider may apply.

Consumer Rights

The time periods and conditions above apply to BCgift's commercial return, refund and replacement policy.

Nothing in this policy excludes or limits any rights or remedies that cannot be excluded or limited under applicable federal, provincial, state or other consumer protection or warranty laws.

If you have any questions about an order, please contact us at service@bcgift.ca.